This is why I hate dealing with "Customer Service". Especially the automated kind...
A friend at work had a similar response from our IS dept when he had to call from someone else's desk phone to report his phone not working. "I'm calling to report my phone has no dial tone." "...are you calling from your phone?"..."No! Mine's not working!"
'87 Camaro - 2.8L MPFI, 700R4 swapped to T5, B&M Ripper Shifter, Dynomax Super Turbo muffler, CATCO high flow cat, K&N air filters, 180 degree thermostat w/200-180 fan switch, 3.42 rear end, Global West steering brace, polyurethane bushings/trans mount, Spohn adjustable torque arm. '88 Formula (stolen), '96 Camaro RS, (sold), '91 Firebird (sold),
Bruce, μολων λαβέ
That's a pretty typical problem with larger businesses working with a web designer. In most cases the web designers can put together a very nice site, but they don't have a clue as to customer service and or the workings of the company that the site is for.
Unfortunately, there is never a really good meeting of the minds between web designers and the big businesses. I always have very thorough face to face meetings with my clients to ensure I know everything I need to know about putting together a site that makes sense.
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